At Season Fable, we want you to love the piece you bring into your home. If something is not quite right, we are here to help.
30-Day Returns
We accept eligible returns within 30 days of delivery.
To qualify for a return, the item must be:
- Unused and in its original condition
- Returned with all original accessories and components
- Packed in the original product packaging
- Accompanied by proof of purchase
Please contact us before sending any item back. Returns sent without prior approval may not be accepted.
Damaged or Defective Items
Water globes and decorative products can be delicate, and we take extra care with packaging.
If your order arrives damaged, defective, leaking, or with missing parts, please contact us within 7 days of delivery.
Please include:
- Your order number
- A short description of the issue
- Clear photos of the product
- Photos of the shipping box and packaging if the item was damaged in transit
Once reviewed, we may offer a replacement, refund, or another appropriate solution.
Wrong Item Received
If you receive the wrong item, please contact us as soon as possible.
We will arrange the appropriate solution and cover reasonable return shipping costs when the error is ours.
Return Shipping
For returns due to a change of mind, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the item was defective, damaged, or shipped incorrectly.
We strongly recommend using a trackable shipping method, especially for fragile items.
Refunds
Once your return is received and inspected, we will notify you of the refund status.
If approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Items That Cannot Be Returned
The following items are generally not eligible for return:
- Items returned more than 30 days after delivery
- Used, altered, or damaged items not caused by shipping or manufacturing defects
- Items missing original packaging or accessories
- Gift cards
- Final-sale or clearance items marked as non-returnable
- Personalized or custom-made items
Holiday Purchases
We know seasonal gifts are often purchased early.
For selected holiday periods, Season Fable may offer an extended return window. If an extended return period applies, it will be clearly stated on the relevant product or promotional page.
Exchanges
We currently recommend returning the original item and placing a new order for the preferred item.
If your product arrived damaged or defective, please contact us first so we can assist with a replacement.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Once an order has entered processing or has shipped, we may no longer be able to cancel it.
Contact Us
If you have any questions about a return, refund, or damaged item, please contact:
Season Fable Customer Care
Email: admin@seasonfable.com
Please include your order number whenever possible so we can assist you more quickly.